Shipping And Return

Shipping policy
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Shipping Zone

United States, Canada, Australia, United Kingdom, Sweden, Belgium, Ireland, Netherlands, Austria, France, Italy, Germany, Poland, Spain

2.Shipping Costs

Some items that were stocked in our USA warehouse and they are free shipping for USA region.
For most of out items, please contact us for a suitable shipping cost and delivery time.

3.Returns

3.1 Return Due To Change Of Mind

Return requtest is acceptable for items received within 30 days with original condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the accounts that you pointed.

Customized item is not suitable for return policy.

3.2 Warranty Returns

If you found the products you received that is not ordered or have quality problem, please claim return within 7 days after receipt.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.

Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4.Delivery Terms

Shipping time for items in USA Warehouse.
The shipping takes 3-5 days to USA region after we received your orders.

Shiping time for items in China.

The packing and handling time for the products is about 2days and the shipping time may differ due to the region you located and the shipping method that we negotiated.

Generally, Shipping takes 30 days for products to most of the country by ocean and 5-10days by air.

5.Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. And you can also track it via https://www.17track.net

6.Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
If the parcel has been delivered without you being present, please contact customer service with the next steps.

7.Duties & Taxes

7.1 Sales Tax
Sales tax is not applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes is inclued in the shipping.

8.Order Cancellations
If the orders have not been processed, you could canceled at any time.
If we have processed your order, please contact us to negotiate.

9.Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10.Customer service
For all customer service inquiries, please email us at info@homedecorenrich.com